The Renjam One-Year Craftsmanship Warranty & Satisfaction Commitment

Our name stands behind our work

Effective date: August 11, 2026

At Renjam Woodartistry, satisfaction is not a slogan stamped onto a product. It is the relationship between our words, our hands, and the piece we place in your home. We build with purpose, communicate honestly, and respect the character of every board. That is what “Respect the Grain” means to us.

Our Promise

If you believe your Renjam piece does not reflect the approved design or the standard of craftsmanship reasonably expected from our work, tell us. We will listen, inspect the concern fairly, and work with you in good faith toward an appropriate solution.

Each concern is evaluated individually because every handcrafted piece, material, installation, and customer situation is different. Depending on the circumstances, an appropriate solution may include care guidance, adjustment, repair, refinishing, correction, replacement of a component, store credit, partial refund, or another reasonable remedy agreed in writing.

One-Year Limited Craftsmanship Warranty

For one year from the date of delivery or Renjam installation, Renjam warrants to the original purchaser that the piece will be free from material defects in Renjam's workmanship under normal indoor residential use and when maintained according to our care instructions. This warranty also covers a material departure from the written, customer-approved design that was caused by Renjam. Proof of purchase, photographs, and a reasonable opportunity for Renjam to inspect or evaluate the piece are required.

If Renjam confirms a covered warranty claim, Renjam will choose the remedy that is reasonable for the issue. The remedy may include adjustment, repair, correction, replacement of an affected component, or—when repair is not practical—replacement, store credit, partial refund, or refund. Warranty work does not restart or extend the original one-year period except where required by law.

What the Warranty Does Not Cover

The warranty does not treat the natural character of wood or handmade resin as a defect. It does not cover ordinary wear; routine maintenance; seasonal wood movement within reasonable expectations; changes in color, patina, or sheen; finish wear; scratches; dents; stains; heat, sunlight, or water damage; improper humidity; outdoor exposure unless the piece was expressly made for it; misuse; accidents; neglect; commercial or unintended use; moving or transportation damage after accepted delivery; incorrect care; customer-supplied measurements or materials; third-party installation; or alteration, repair, or refinishing not authorized by Renjam.

Cleaning, polishing, re-oiling, recoating, touch-ups, color changes, cosmetic refreshes, and refinishing requested because of normal use, changing tastes, aging, or environmental exposure are maintenance services—not warranty repairs. If available, Renjam may quote these services separately at the customer's expense, including transportation, delivery, and materials.

Craftsmanship Support After One Year

Our responsibility to the work does not disappear when the written warranty ends. Renjam is willing to review concerns that appear genuinely related to our original craftsmanship after the one-year period. Any review, advice, repair, discount, or other assistance offered after the warranty expires is discretionary, case specific, and does not create a lifetime warranty, an obligation to provide free refinishing or maintenance, or a continuing warranty for other pieces.

In evaluating an out-of-warranty concern, Renjam may consider the age of the piece, intended use, care, environment, maintenance history, transportation, modifications, and nature of the issue. If service is appropriate but not covered, Renjam will explain the recommended solution and any estimated charges before authorized work begins.

How to Request a Review

Contact support@renjam.com with your name, order or invoice number, delivery date, a description of the concern, and clear photographs or video. Stop using the piece if continued use may worsen damage or create a safety concern. Do not attempt repairs or arrange return shipping until Renjam provides written directions.

Our Standard

We cannot promise that handmade work will look machine-made—and we would not want it to. We can promise intention, honesty, respect for the material, and a good-faith effort to make craftsmanship concerns right. Our goal is not simply to complete an order. It is to create work worthy of carrying your story forward.

CUSTOM CRAFTSMANSHIP WITH PURPOSE

Respect the Grain.