Refund and Returns Policy

Effective date: August 1, 2026

At Renjam Woodartistry, every piece begins with intention. We carefully select materials, respect the natural character of the wood, and create work meant to become part of your story. Because many Renjam pieces are handmade, customized, or personalized, our return terms differ by product type.

Ready-Made Products

Eligible ready-made products may be returned within 14 calendar days after confirmed delivery. To qualify, an item must be unused, uninstalled, unaltered, free from damage or odors, and returned in its original packaging with all included components. Proof of purchase is required.

Before sending anything back, contact Renjam at customersupport@renjam.com and receive return authorization and instructions. Unauthorized returns may be refused. Unless the item arrives damaged, defective, or incorrect due to Renjam’s error, the customer is responsible for return packing, insurance, and shipping costs. Original shipping, delivery, installation, and white-glove service charges are nonrefundable.

Custom, Personalized & Made-to-Order Work

Custom, personalized, commissioned, engraved, monogrammed, resized, made-to-order, or customer-approved pieces are final sale and are not eligible for return, exchange, or change-of-mind cancellation. This includes work made to selected dimensions, woods, colors, finishes, resin designs, hardware, inscriptions, or other customer specifications.

Deposits and design fees become nonrefundable once design work, material purchasing, fabrication, engraving, or other production begins. If a cancellation request is received before work begins, Renjam may approve a refund on a case-by-case basis, with less non-recoverable costs and payment-processing fees where legally permitted.

Damage, Defects or Incorrect Items

Inspect your order promptly. Report visible shipping damage, a materially incorrect item, or a possible workmanship concern within 48 hours of delivery by emailing customersupport@renjam.com with the order number, a description of the issue, photographs of the item and packaging, and photographs of the shipping label when applicable. Keep all packaging until the claim is resolved.

When Renjam confirms a covered issue, we will determine an appropriate remedy, which may include repair, replacement, correction, store credit, partial refund, or full refund. The remedy will reflect the nature of the issue, the uniqueness of the piece, shipping feasibility, and applicable law. Do not discard, repair, refinish, install, or return the item without written instructions from Renjam.

Natural Material Variations

Wood and handcrafted resin surfaces naturally vary. Grain direction, figure, color, knots, small checks, mineral streaks, live-edge contours, resin movement, and modest differences from photographs or samples are part of the character of handmade work and generally are not defects. Wood movement caused by normal seasonal changes is also expected. A variation will be evaluated as a possible defect only when it materially affects the agreed function, structural integrity, or approved design.

Nonreturnable Items

Gift cards; clearance or final-sale items; custom and personalized work; installed or altered products; and items damaged through misuse, improper care, improper storage, customer-arranged transportation, or unauthorized repair are not returnable, except where required by law.

Refund Processing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 10 business days for Renjam to process an approved refund; financial institutions may require additional time to post it. Renjam may deduct documented loss in value caused by use, damage, missing components, or inadequate return packaging where permitted by law.

Shipping Delays

Production and delivery estimates are good-faith estimates, especially for custom work. If Renjam cannot ship within the promised time, or within the period required by law when no date was promised, we will provide an updated estimate and any cancellation or refund option required by applicable law.

Contact Us

Questions or requests concerning this policy may be sent to Renjam Woodartistry, LLC at customersupport@renjam.com, or Renee.roy@renjam.com or through the contact form at Renjam.com.

Renjam Woodartistry, LLC |

RENJAM WOODARTISTRY | RESPECT THE GRAIN