Privacy Policy

Your trust deserves the same care as our craftsmanship

Effective date: August 1, 2026

Renjam Woodartistry, LLC respects your privacy. This Policy explains the information we collect through Renjam.com, online checkout, custom inquiries, email or text signups, and related customer communications; how we use and share it; and the choices available to you.

Information We Collect

Information you provide may include your name, billing and delivery address, email address, telephone number, order and payment details, custom-project specifications, measurements, artwork, messages, reviews, and marketing preferences. Payment card information is generally collected and processed directly by our payment provider; Renjam may receive transaction confirmations and limited payment details rather than complete card numbers.

Our website and service providers may automatically collect device and usage information such as IP addresses, browser type, operating system, referring pages, pages viewed, approximate location derived from IP addresses, cookie identifiers, and website interactions. We do not knowingly seek sensitive personal information through ordinary website use.

How We Use Information

We use personal information to process payments and orders; communicate about designs, production, delivery, returns, and support; provide quotes and custom services; maintain records; improve products and the website; prevent fraud and security incidents; comply with legal obligations; enforce agreements; and protect customers, Renjam, and others.

With your consent or as otherwise permitted by law, we may use your email address or telephone number to send news, product releases, project stories, promotions, or abandoned-cart reminders. Consent to marketing is not a condition of purchase.

Email & Text Choices

You may unsubscribe from marketing emails using the link in the message. You may opt out of marketing texts by replying STOP. Message and data rates may apply, and message frequency may vary. We may still send nonmarketing communications needed to complete a transaction, respond to you, protect an account, or provide legally required notices.

Cookies & Similar Technologies

The website may use essential cookies and similar technologies for checkout, security, preferences, performance, and basic site operation. If Renjam later uses nonessential analytics or advertising technologies, this Policy and any cookie choices will be updated before or when those tools are activated, as required by law. Browser settings may allow you to block cookies, but doing so can affect website functions.

How We Share Information

We may share information with service providers that help operate the business, including website/commerce platform, payment processor, email/text provider, shipping carriers, delivery or installation partners, professional advisers, fraud-prevention services, and technology vendors. They receive information needed to perform services for Renjam and are subject to their own obligations and agreements.

We may also disclose information when required by law; to respond to lawful process; to enforce agreements; to investigate fraud, threats, or security incidents; to protect rights and safety; or in connection with a merger, financing, sale, or transfer of all or part of the business. Renjam does not sell personal information for money. If our practices change, we will update this Policy and provide choices required by law.

Data Retention & Security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, warranties or craftsmanship support, tax and accounting records, dispute resolution, fraud prevention, and legal compliance. Retention periods vary by record type.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No website, transmission, or storage system can be guaranteed completely secure. Please do not send full payment card numbers or highly sensitive information through ordinary email or website forms.

Your Privacy Choices & Requests

You may ask to access, correct, or delete personal information that Renjam controls, or withdraw marketing consent, by contacting support@renjam.com. We will verify and respond to requests as required by applicable law. We may retain information when necessary to complete transactions, maintain legally required records, detect fraud, exercise legal rights, or satisfy another lawful exception.

Children’s Privacy

The website is not directed to children under 13, and Renjam does not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

Third-Party Sites & International Visitors

Links to third-party websites are governed by those parties’ privacy policies. Renjam is based in Florida, United States. If you visit from another country, information may be processed in the United States, subject to applicable law. Contact Renjam before placing an international order so we can determine whether we can support the transaction and applicable requirements.

Policy Updates

We may update this Policy as our website, services, or legal obligations change. The revised Policy will be posted with a new effective date. Material changes will be communicated in an additional manner when required by law.

Contact Us

Questions or requests concerning this policy may be sent to Renjam Woodartistry, LLC at customersupport@renjam.com, or Renee.roy@renjam.com or through the contact form at Renjam.com.

Renjam Woodartistry, LLC |

RENJAM WOODARTISTRY | RESPECT THE GRAIN